FAQs
DO YOU SHIP INTERNATIONALLY?
We ship to Australia and New Zealand. Free standard shipping is automatically applied to all AU and NZ orders over $35 / $50 AUD. Free Express shipping is automatically applied to all all AU and NZ orders over $70 / $90 AUD. Unfortunately, we do not facilitate shipping to any other countries at the moment. For more information, please view our Shipping Policy.
Please note, any additional duties and taxes incurred at customs are not included in our shipping cost and are the responsibility of the customer.
HOW DO I CARE FOR MY PRODUCTS?
For our claw clips and combs, hand wash with care using mild detergent in warm water as necessary. We recommend polishing your items with a non-abrasive cloth to keep their shine. Please minimise using your claw clips in saltwater and chlorine, as this could cause corrosion to the springs.
WHERE ARE YOUR PRODUCTS MADE?
We source bio-acetate designed in Italy for our claw clips and combs. They are then produced by our supplier based in Dongyang, China. With 14 years of experience, each piece is hand polished by experts paid fairly for their work. The companies are dedicated to environmental-friendly processes and production techniques.
WHAT CERTIFICATIONS/AUDITS DO YOU HAVE?
The factories we work with hold certifications of SMETA®, GRS®, SGS®, BSIC and GS.
DO YOU OFFER WARRANTY FOR YOUR PRODUCTS?
We offer an extended 30-day warranty for defects discovered after extended use. This warranty only covers an inherent product defect. Damages caused by misuse will not be covered. All items will not be eligible for complimentary replacements after this time frame.
IS YOUR PACKAGING SUSTAINABLE?
Yes! Our boxes, note cards, crinkle paper and packing tape are made from recycled content and are 100% recyclable and compostable. We use compostable shipping labels and mailers to further reduce our environmental impact. We encourage you to dispose our packaging responsibly.
Our hair claws and combs comb in protective dust bags made from 100% cotton. We have designed this to be versatile for you to keep and reuse it.
HOW DO I BECOME A VESITIA STOCKIST?
We appreciate your interested in carrying our products in your store. Please contact us at sales@vesitia.com