Australian orders are sent via Australia Post. For fast and reliable delivery for international orders, we use FedEx when full delivery details (including names) are entered in English at checkout.

For Australia, enjoy free Standard shipping on all orders over $75 AUD. Free Express shipping is automatically applied on all orders over $150 AUD for both domestic and international orders.

Once your order has been dispatched, you will receive a confirmation email with a tracking number. Please note, any additional duties and taxes incurred at customs are not included in our shipping cost and are the responsibility of the customer.


PROCESSING AND SHIPPING TIMES

We aim to dispatch all orders within 1 business day. However, this may take longer during peak-trading periods. In this case, please allow up to 5 business days for your order to be processed. Orders with Express shipping placed by 11am AEST will be dispatched on the same day. With the exception for weekends and public holidays.

Please see expected shipping times below:

• Australia: Standard (3-6 business days); Express (1-3 business days)
• International: Australia Post (5-10 business days); FedEx (2-5 business days)

If you have any questions about the status of you order, please feel free to contact us at support@vesitia.com

CHANGES AND CANCELLATIONS

If you would like to make any changes to your order, please contact support@vesitia.com with your order number ASAP. We cannot make any changes or cancellations to your order once it has been dispatched. Discounts and promotions cannot be applied toward previous orders.

LOST OR DAMAGED SHIPMENTS

It is the customer's responsibility to ensure that a safe and secure delivery address is provided, and all shipping information is entered accurately. We are unable to refund or replace orders due to incorrect shipping addresses, left, lost, or stolen packages. We will not be held liable for lost packages once proof of delivery has been received. 

However, please contact us at support@vesitia.com and we will assist in helping you locate your parcel.